Terms of Use

Last updated: October 31, 2025

Service: One Live ID services (incl. former Live Store Accounts)

Document location:

https://policies.onelive.me/legal/id/termsofuse (web)

Check archival versions: https://policies.onelive.me/legal/past

Welcome to One Live ID!

Thank you for registering for a One Live ID!

The operator of the service can be referred to in this document as 'We', the 'Site', 'Us'.

Please carefully read these Terms of Use ("Terms") before using the website, application, and any services ("Service," "Services") that we operate. We reserve the right to modify these rules, with or without warning.

The Service Provider for this service ("One Live ID") is One Live (onelive.me). The One Live ID serves as an unified account platform for all One Live services and applications. For legal questions, contact privacy@fullmoon.dev. We will respond within 7 to 30 days.

By using any of our services, you are agreeing to our Terms of Use and Privacy Policy.

If you do not agree to our policies, please discontinue using our services immediately.

Eligibility and Account Requirements

Our service is available to everyone across the globe* over the age of 13. Users who do not meet the age requirement cannot use the service. To create a One Live ID account, you must:

Be at least 13 years of age;
Provide accurate and complete registration information (example: no fake or temporary emails);
Maintain the security and confidentiality of your account credentials;
Have the legal capacity to enter into these Terms in your jurisdiction.

You are responsible for all activities that occur under your One Live ID account. You must not share your account credentials with others or allow unauthorized access to your account. You are solely responsbile for actions taken under your account.

Account Creation and Management

You are solely responsible for maintaining the confidentiality of your password and account credentials. You must notify us immediately at support@fullmoon.dev if you suspect unauthorized access to your account.
You must provide accurate, current, and complete information during registration and update it as necessary. Providing false information may result in account suspension or termination.
We provide account recovery mechanisms in the event you forget your password. You are responsible for maintaining access to your registered email address for account recovery purposes.

User Responsibilities and Liability

You acknowledge and agree that you are solely responsible for all activities that occur through your One Live ID account, whether or not you authorized such activities. While One Live ID provides authentication services, each connected One Live service operates independently with its own terms and policies. We are not responsible for the practices or content of connected services. You must follow service specific terms and policies when using connected services. You are responsible for implementing appropriate security measures on your devices, including using strong passwords, keeping software updated, and protecting against malware. You are responsible for any criminal and civil penalties issued by law enforcement agencies in connection with your use of the service, subject to applicable laws in your jurisdiction. We reserve the right to monitor account activity for security purposes and to detect violations of these Terms, but we are not obligated to do so.

To the fullest extent permitted by law, none of the Site's affiliates, operators, or volunteers will be liable to any person(s) for indirect, incidental, special, punitive, cover, or consequential damages caused, under any theory of liability, including, but not limited to, contract, tort, warranty, breach of mandatory duty, negligence, or otherwise, even if we were advised of the possibility of such damages or could have foreseen them. These limitations apply even if this service does not compensate you for any losses or fails to meet its primary objective.
One Live is not responsible for service interruptions or failures caused by factors beyond our control, including but not limited to internet outages, server issues, or third-party service disruptions. Any issue that arises from your use of Connected Services is governed by the terms and policies of those services, and we are not liable for any damages or losses resulting from your use of Connected Services.

Termination

By You: You may terminate your One Live ID account at any time by emailing privacy@fullmoon.dev with the subject “One Live ID Account Deletion” and stating your reason for deletion. We will process your request within 7 to 30 days. Note that deleting your One Live ID will disconnect all linked One Live services.
By Us: We reserve the right to suspend or terminate your account if:

You violate these Terms or our Privacy Policy;
We detect fraudulent, abusive, or illegal activity;
We are required to do so by law or legal process;
We decide to discontinue the service;
We believe your actions pose a risk to the security or integrity of our service or other users.

We will provide reasonable notice before termination except in cases of serious violations or legal requirements. Upon termination, your right to access the service ceases immediately, and we may delete your data in accordance with our retention policies.

Dispute Resolution

Informal Resolution Requirement

Both parties—the user and One Live—are required to make a genuine effort to resolve the issue informally. This involves direct communication between the service operator and the disputing party to discuss the concerns and attempt to reach a mutually acceptable solution. The informal resolution process should be initiated within 30 days of the issue arising. Both parties are expected to engage in good faith discussions, aiming to resolve the matter within 15 business days from the start of the informal resolution effort.

Mediation in Case of Failed Informal Resolution

If the informal resolution process does not result in an agreement, either party may seek the assistance of a neutral third-party mediator. Both parties must agree on the choice of the mediator, and all mediation sessions will be conducted in good faith to facilitate a fair resolution. If informal resolution fails, mediation should be initiated within 30 days of the conclusion of the informal resolution efforts. The mediation process should aim to reach a resolution within 60 days from the date the mediator is appointed.

Waiver of Arbitration and Class Action Rights

By agreeing to these Terms of Use:

Both the users and One Live expressly waive their rights to arbitrate any disputes.
Users waive their rights to file a lawsuit in court, whether individually or as part of a class action lawsuit, except for matters that fall within the jurisdiction of small claims courts, unless otherwise required under the GDPR.
These waivers apply to all claims arising out of or related to the use of One Live's services or related services.

Final Note

These are the only recognized methods for dispute resolution within the scope of One Live. Users agree to adhere to these procedures.

Notifications about Policy updates

For any substantial changes (defined as alterations that impact our operations, restrict access to specific users, or introduce significant modifications to existing policies) we will notify users through social media announcements and email and provide a 30-day grace period before the updated policy takes effect.

For minor modifications, we will inform users via social media announcements and establish a 24-hour period before the updated policy becomes applicable.

This section applies to all One Live ID Policies, including but not limited to: Terms of Use & Privacy Policy.